BestCall is committed to protecting your personal information and to using it only to provide the service and improve your preparation. This policy describes what we collect, why, with whom, and for how long.
1. Person in charge of the protection of personal information
BestCall is operated by a sole proprietorship registered in Quebec. The person accountable for the protection of personal information is the operator of the business, the person with the highest authority in it, as required by Quebec's Act respecting the protection of personal information in the private sector and by the federal Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to our users across Canada. To reach them: support@bestcall.ca.
2. Information we collect
Your account, managed by Firebase Authentication: your email and, if you sign in with Google, the name on that account. Your profile: the nickname, test date and accessibility preferences you choose to provide. Your progress: for each scenario you answer, your result, your confidence level if you give it, and the time spent. The status of your Premium access (purchase and expiry dates); payments are processed by Stripe, which collects your email and card details on its own payment page, and we never receive or store your card number. If you use the AI analysis in training mode (Premium), the text of your analysis, the scenario, your ratings and your confidence level are sent to our AI provider (Anthropic) to generate the analysis, and a daily usage counter is kept to prevent abuse. Only with your consent, Google Analytics measures general use of the site (pages visited, features used).
3. How we use it
This information is used to provide the service, record your progress and show it on your dashboard, secure access to your account, manage your Premium access and improve the platform. We do not use it for advertising.
4. Service providers and sharing
We do not sell your information. It is processed by a small number of providers, each with a specific role: Firebase and Google Cloud (hosting, authentication, database); Stripe (payments, with your card details handled directly by Stripe); Anthropic (the AI model behind the training mode analysis, only for the text submitted at that moment); and Google Analytics (audience measurement, only if you accept, not linked to your name or email).
5. Transfers outside your province and Canada
Google, Stripe and Anthropic are based in the United States. Your information may therefore be processed or stored outside your province and outside Canada as part of their services, where it is subject to the laws of those jurisdictions.
6. Cookies and local storage
The site uses your browser's storage for necessary functions: keeping you signed in (Firebase Authentication), remembering your light or dark theme, your language (a "NEXT_LOCALE" cookie set when you switch between English and French), your practice settings (training mode, timer), your choice about audience measurement cookies, and a local copy of your history for faster display. A technical cookie, "bc_auth", only indicates whether you are signed in, to show the right home page directly; it contains no personal information and expires after one year. Google Analytics only sets its own cookies after you agree, and you can withdraw consent at any time with the "Cookie preferences" link at the bottom of the page. We use no advertising cookies.
7. Retention
Your account and progress data are kept while your account is active. The text of your analysis and the AI analysis are not kept: they are shown to you once, when you ask for them. Purchase data is kept as long as needed for the service and our accounting obligations. If an account is inactive for more than 3 years, we notify you by email before deleting your account and progress data, unless you become active again in the meantime.
8. Your rights
You can ask to access, correct or delete your personal information, and withdraw your consent, by writing to support@bestcall.ca. Account deletion is not yet self-service: each request is handled manually, within 30 days at most.
9. Contact us
For any question about privacy or your personal information, write to us at support@bestcall.ca.